We are committed to high customer service levels through all the following steps. Of course, we are growing and learning and you can depend on us for continuously raising the bar.
We are available to answer your queries and doubts through the following service channels:
Mail us on firstname.lastname@example.org
You can expect us to reply back or contact you within 24 hours.
We give a full refund assurance. You can go through our refund policy here.
We try our best to close your cancellation request, in case you forward us one, within 15 days. This may at times get delayed since the institution has to confirm that you have not used the voucher issued. But rest assured, we take your satisfaction very seriously and will honour our commitment.
All offers extended to you are as per the agreements with our esteemed partner institutions. You can also confirm the scholarship offer being extended to you in the admission offer documents provided by the institution to you. In case of any discrepancy with the offer on Just Rokket, please bring it to our notice so that we can resolve the same.